Healthcare staffing case study
How MediHire doubled revenue in six months with Scissors
Published in 2021 ยท Healthcare staffing case study
MediHire is a healthcare staffing agency serving hospitals and clinics in South Africa and, later, the UK. Before Scissors, the team was managing candidate records, compliance, rosters, communication, payroll preparation, and invoicing across paper rosters, email threads, spreadsheets, and separate SMS tools.
MediHire adopted Scissors to bring applicant onboarding, compliance visibility, scheduling, timesheets, and export preparation into a more connected workflow. According to results reported by MediHire, the agency saw a 53% increase in weekly shifts filled, reduced invoicing time to 4 hours, and doubled revenue without adding internal hires.
This page summarises what MediHire said changed in practice, where Scissors was used in the workflow, and what other staffing agencies can learn from the rollout.
Published2021
Reviewed byScissors team
SourceResults reported by MediHire after implementation
Reported results
MediHire's staffing workflow became clearer and faster
MediHire reported a 53% increase in weekly shifts filled after implementing Scissors.
Invoicing time was reduced to 4 hours after the team moved away from manual weekly processing.
MediHire reported that revenue doubled without adding internal hires.
MediHire continued using Scissors as the brand expanded into the UK, with adjustments for local requirements.
A healthcare staffing agency working under speed and compliance pressure
MediHire supplies doctors, nurses, and other healthcare professionals into an environment where speed matters, but so do documentation, accuracy, and operational control.
That combination creates a harder staffing workflow than a simple job-posting model. The team needs to know:
- which workers are available;
- which workers are compliant;
- which workers are suitable for a specific shift or client;
- what pay and charge rules apply once the work is complete;
- what information must move into payroll and accounting systems afterward.
According to MediHire, the agency was managing these moving parts across paper records, spreadsheets, inboxes, and separate communication tools before Scissors was introduced.
The workflow included:
- applicant onboarding;
- compliance documents and credential checks;
- healthcare worker availability;
- urgent and specialised job requests;
- workforce scheduling;
- timesheets;
- different client charge rates;
- different worker pay rates by nurse level;
- rates that vary by time of day and day of week;
- CSV exports for payroll and accounting handoff.
For a healthcare staffing agency, this is not just admin. These handoffs affect fill speed, compliance confidence, invoicing effort, and the time consultants have available to work with candidates and clients.
Before Scissors: the team was working across disconnected systems
MediHire described a workflow that had become too fragmented for the pace and complexity of healthcare staffing.
Before Scissors, information was spread across:
- paper rosters;
- email threads;
- Excel spreadsheets;
- separate SMS communication tools;
- repetitive manual weekly payroll and invoicing preparation.
That created operational drag in several places.
Consultants did not always have one clear, central view of who was available, qualified, compliant, and ready for a particular order. Administrators were spending significant time on repetitive data handling. Urgent or specialised healthcare shifts were harder to fill quickly because important information sat in different places.
In practice, this meant:
- slower response on urgent orders;
- more manual checking of compliance documentation;
- more weekly effort preparing payroll and invoicing data;
- greater pressure created by complex rate structures;
- less recruiter time available for onboarding candidates and filling jobs.
This is an important distinction: the issue was not team effort. The issue was that the workflow had outgrown the tools supporting it.
Why MediHire chose Scissors
MediHire was not looking for a generic recruitment tool. The agency needed a staffing platform that could handle real operational complexity without making the day-to-day workflow harder for the team.
Based on the case study source material, the decision came down to a few practical requirements.
A platform that matched a healthcare staffing workflow
Healthcare staffing requires more than storing candidate records. The agency needed support for onboarding, compliance visibility, scheduling, timesheets, and back-office preparation.
A system the team could actually use
MediHire needed a platform that felt straightforward and usable in a multilingual environment, not something that would add more process overhead.
Configurability around real business rules
The agency had different charge rates by client, different pay rates by worker level, and additional rate variation by time of day and day of week. Those rules needed to be reflected in the workflow, not managed outside it.
Branding and implementation support
MediHire had recently rebranded, so a branded app experience mattered. The team also needed implementation support, training, and practical input on rollout and workflow decisions.
This combination is worth noting. The case study is not only about software features. It is also about whether the platform could fit the way the agency actually worked.
How MediHire used Scissors in practice
According to the case study, MediHire used Scissors across the operational chain of healthcare staffing rather than in just one isolated area.
Applicant screening and onboarding
Scissors supported applicant screening and onboarding so new healthcare workers could move through a clearer intake process before joining the active worker pool.
Compliance checking and document visibility
The team used Scissors to manage compliance requirements and worker documentation in one place, making it easier to see what was present, what was missing, and what needed attention before placement.
Scheduling and job workflow
MediHire created jobs in Scissors and used the system to support scheduling and placement work, helping consultants work from a more connected view of workers, jobs, and requirements.
Timesheets
Scissors supported timesheet workflows so worked time could be captured and reviewed more clearly before it moved into back-office preparation.
Complex pay and bill rules
This was one of the more operationally important areas. MediHire had different client charge rates, different worker pay rates by nurse level, and additional variation by time of day and day of week. Scissors helped apply those rules against timesheet data so the agency could prepare cleaner billing-ready and payroll-ready information.
CSV exports for payroll and accounting handoff
Scissors prepared export data for upload into MediHire's payroll and accounting systems. This is important to state precisely: Scissors supported the staffing workflow and the preparation of structured export data before payroll and finance systems took over.
That distinction makes the case study more credible. It is not claiming Scissors replaced every downstream finance system. It shows how Scissors reduced friction before those systems were used.
Results MediHire reported after implementation
The case study reports improvements in three areas: shift filling, back-office effort, and growth capacity.
53% increase in weekly shifts filled
MediHire reported that weekly shifts filled increased by 53% after implementation. The likely operational explanation is straightforward: when candidate information, compliance, scheduling, and communication sit closer together, consultants can make placement decisions faster and with more confidence.
Invoicing time reduced to 4 hours
MediHire reported that invoicing time dropped to 4 hours. That matters because manual weekly invoicing preparation consumes admin time that could otherwise be used to support candidates, clients, and exception handling.
Revenue doubled without additional internal hires
MediHire reported that revenue doubled without additional internal hires. This should not be read as a universal promise or benchmark. What it does show is how reducing avoidable operational drag can create room for growth without immediately expanding headcount.
Expansion into the UK
The case study also reports that MediHire continued using Scissors as the business expanded into the UK, with adjustments for local requirements. That suggests the platform was flexible enough to remain useful as the agency's operating context changed.
Scissors cuts through the drag and monotonies of recruitment to get the real work done: getting staff and clients connected.MediHire's General Manager
Source note: This page is based on the MediHire case study prepared with Scissors and summarises results reported by MediHire after implementation.
What other staffing agencies can learn from MediHire
This case study is useful not because every agency will get the same outcome. They will not.
It is useful because it shows where workflow friction tends to build in staffing businesses that have grown beyond manual tools.
Three lessons stand out.
1. Workflow handoffs are often the real bottleneck
Many agencies do not struggle because one task is impossible. They struggle because onboarding, compliance, scheduling, timesheets, and exports all sit in different places. The effort required to move information between those tasks becomes the bottleneck.
2. Complex rate rules create hidden admin pressure
An agency can tolerate manual work for a while. But once pay and bill logic starts varying by worker level, client agreement, time of day, or day of week, manual handling becomes expensive and error-prone. That is when operational clarity matters most.
3. Better systems give recruiters time back
The value is not just automation for its own sake. The commercial value is that recruiters and administrators spend less time chasing information and more time filling jobs, onboarding candidates, and supporting clients.
That is why this case study matters beyond healthcare staffing. The specific sector is healthcare, but the workflow lesson is broader: once a staffing business becomes operationally complex, disconnected tools start to slow growth.
Is your agency seeing the same kind of operational drag?
Scissors may be worth exploring if your staffing agency is dealing with:
- applicant onboarding spread across forms, email, documents, and spreadsheets;
- compliance or credential checking that depends on too much manual follow-up;
- urgent or recurring jobs that need clearer scheduling workflows;
- timesheets that create weekly admin pressure;
- different pay rates by worker type, skill level, shift type, time of day, or day of week;
- different client charge rates or billing rules;
- CSV exports that need to be shaped for payroll or accounting systems;
- recruiters who are spending too much time chasing information instead of filling jobs.
The common pattern in these situations is not just "too much admin." It is too many weak handoffs between connected parts of the staffing workflow.
That is the problem Scissors is designed to reduce.
Related Scissors resources
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